Withdrawal & Cancellation

1. B2B: no statutory consumer withdrawal right

Our offering is generally directed to entrepreneurs and business customers. Where a customer enters into a contract for purposes of its trade, business or profession, the statutory consumer 14-day withdrawal right does not apply.

2. Exceptional consumer contract and custom-made goods

If, exceptionally, a consumer contract is formed despite our B2B positioning, mandatory consumer-protection law applies. For goods that are not prefabricated and are made on the basis of an individual consumer choice or decision, or are clearly personalised, the statutory withdrawal right may be excluded under § 312g(2) no. 1 German Civil Code where its legal requirements are met. This does not remove rights in relation to defective goods.

3. Cancellation before production

A commercial cancellation outside a statutory termination right requires our agreement. If production has not yet started, we will assess on request whether full or partial cancellation is still possible. Costs already incurred and chargeable under the contract, including customer-specific third-party, design, data-preparation or production-preparation costs, may be taken into account.

4. After artwork approval or production start

After express artwork/print approval and especially after production has started, the goods are allocated to the individual customer. Voluntary cancellation will normally no longer be possible, or may be possible only subject to payment of costs already incurred. Whether production can technically be stopped depends on the actual production stage.

5. Changes instead of cancellation

Change requests after approval will be assessed but may require production steps to restart, cause extra cost or delay delivery. Changes become binding only when confirmed by us.

6. Defects and incorrect deliveries

These cancellation rules do not limit statutory or contractually agreed rights arising from a defect attributable to us, an incorrect delivery or another breach. Please provide the order number, a description and suitable photos so we can assess the issue promptly.

7. Returns

Custom-made goods should not be returned without prior coordination. For justified claims we will provide the required return or remediation instructions. Mandatory statutory rights remain unaffected.